Reference

Privacy Policy for your raja11 account

The raja11 Privacy Policy explains how we handle your account details, phone verification, device access and payment records from DANA, OVO, GoPay and QRIS.

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raja11 Privacy Policy for your raja11 account
REQUEST ROUTE

Support for privacy requests in Indonesia

A privacy question should not require you to search through payment screens. We provide a clear contact route from the account support area so you can ask about stored data, a wallet…

Account contact route Use the support contact path inside your signed-in account for a Privacy Policy request. Your linked phone number and a short description help us locate the correct record without asking you to send a password or security code.
Payment record help If a DANA, OVO, GoPay or QRIS reference appears incorrect, include the transaction date and reference shown on your receipt. We use those details to separate a wallet query from another account data request.
Ownership check Before we provide or change personal data, we may ask for an account step such as phone verification. This protects your records when a request comes from a device or contact route we do not recognise.
SECURITY PRACTICE

How raja11 handles account records

Our privacy process follows the account journey rather than treating every data point alike. Login and phone verification help us confirm who is requesting access, while device signals help detect unusual sign-in…

Collected details

We may collect your account name, phone number, verification result, login events and payment references. If you contact support about Gaple Turbo Round or another lobby record, the message and related account details may be stored to resolve that request.

Cookies and devices

Our site may use cookies or similar browser storage to keep a session active, remember basic settings and identify unusual device behaviour. On mobile, clearing browser data can sign you out and may require phone verification again.

Account security

Phone verification is used before account access and may be repeated when a sign-in looks unusual. We do not ask you to place a password or one-time code in a support message, and you should keep both private.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment status with your account. We use the reference, amount and timing needed for reconciliation, including questions involving BCA, BRI, Mandiri or BNI.

Retention approach

We keep account, security and payment records only for the period needed for the stated purpose, account support and applicable legal duties. When a record is no longer needed, we remove it or separate it from direct account identifiers where practical.

Your data request

You can ask us to explain the data connected with your account, request a correction or ask whether removal is available. We may need to confirm ownership first, and the result depends on local law and any required record-keeping duty.

Privacy Policy questions about your account

These answers focus on the questions we expect you to ask before opening an account or sending a privacy request. We have kept the examples close to the actual account path, including phone verification, mobile cookies and local wallet references. If your question is not covered, use the support contact route while signed in and include only the details needed to identify your request.

It covers data linked with your account, including contact details, phone verification, login events, device signals, cookies and payment references. It also explains our use, retention, security and disclosure practices for the site and account areas.

Yes. The Privacy Policy covers references used to match DANA, OVO, GoPay and QRIS activity with your account. Bank transfer and virtual account references are handled for the same reconciliation and support purposes, including related receipt questions.

We may collect your name, phone number, verification result, login activity, device signals and payment references. The exact data depends on the account step you take and the payment route you select, subject to local law.

Yes, you can contact us through the signed-in account support path and ask what data is held or request a correction. We may confirm ownership through your linked phone number before responding, and availability depends on local law.

On a mobile browser, cookies and device storage may keep your session and basic settings. Clearing them can sign you out, after which phone verification may be required. The same Privacy Policy applies when you access Live Blackjack Table or other account areas.

We retain records for the stated account, security, reconciliation, support and legal purposes. The period can differ by record type, so a DANA receipt reference may not follow the same schedule as a temporary device signal.

Use the support contact route inside your signed-in account and state whether your request concerns account data, a device record or a payment reference. Do not include your password or one-time code. Access depends on local law.

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