Reference

Legal access for your raja11 account

raja11 Legal sets out how account access, payment records and customer requests are handled for Indonesia.

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raja11 Legal access for your raja11 account
POLICY HELP PATH

Where to ask about Legal terms

A clear contact route matters when a Legal question affects your account or payment record.

Account help Use the account help route for Legal questions about phone verification, account access or a clause you do not understand. Include your registered phone detail and the policy section involved, but do not send a password or wallet PIN.
Payment status For a DANA, OVO, GoPay or QRIS record connected with a Legal request, share the transaction reference and date through support. We can then match the status to the account record and explain which policy step applies.
Data requests Ask through support when you want to access, correct or question personal data held for your account. We may ask for account verification before discussing the record, helping us avoid releasing details to the wrong person.
DATA PRACTICE

What our Legal process covers

We keep the Legal process practical: the policy explains what we collect, why an account record is needed and how you can contact us about a change.

Data handling

We handle account details, phone verification records and relevant payment references for the purposes stated in our Legal terms. DANA, OVO, GoPay, QRIS, bank transfer and virtual account details should be treated as transaction context, not as your account password.

Cookie use

Cookies can help keep your signed-in session connected to the correct policy and account pages. You can manage cookie settings through your browser, although changing them may affect access to account screens or require you to verify the session again.

Account security

Phone verification is a required account step before access where it applies. Keep your verification details private, sign out on shared devices and contact support if an account action appears that you did not request. We will use the policy process to assess the report.

Record retention

We retain account and transaction records only according to the purposes and periods described in the applicable Legal terms. If you ask why a record remains, send the account reference through support and we will explain the relevant retention basis where the policy allows.

Policy changes

When a Legal term changes, the current wording is the version you should read before continuing account activity. Check the policy page after a notice or access prompt, especially if your account uses QRIS or a bank transfer record that may have separate verification steps.

Requesting corrections

You can contact us to request a correction to inaccurate account information. Provide the affected field and supporting account detail through the verified support route; we may need to confirm your identity before changing a phone, payment reference or other personal record.

Answers before you open an account

These Legal questions focus on the decisions you may face before opening or continuing an account. We explain access, data, cookies, payment records and correction requests in plain English for Indonesian customers. Read the full policy wording as well, because eligibility depends on local law and the terms applying to your account location.

The raja11 Legal page covers account creation, phone verification, data handling, cookies, payment records, policy changes and contact rights. It also explains how to request access or corrections. Availability depends on local law, so read the applicable terms before using account services.

Yes. Account access and eligibility depends on local law. Our Legal wording identifies the conditions that apply to your account, and you should check the current policy before opening an account or entering the lobby. Contact support if a location prompt is unclear.

Phone verification helps connect account access with the person opening the account and supports security checks. The step may be required before you reach account pages. Keep the verification detail private, and contact support if you cannot complete the step.

DANA and QRIS references can be used as transaction context when we match a payment to your account. The Legal terms explain the purpose of that record and its retention. For a query, send the transaction reference through the verified support route.

You can request a correction when an account detail is inaccurate. Tell support which field needs changing and provide the relevant account reference. We may verify your identity first, then assess the request under the applicable Legal terms and local requirements.

Cookies can keep your account session and policy preferences connected while you move between pages. Browser settings can remove or restrict them, but that may sign you out or require another verification step. The Legal terms explain the purposes connected with cookie use.

Use the account help route for a raja11 Legal request about access, data, cookies or a payment reference. Include the relevant policy section and account reference, but never send a password or wallet PIN. We may ask for verification before discussing personal records.

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